This Privacy Policy explains how Vancouver Cabinet Painting Pro (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit our website or request our cabinet painting and refinishing services in Vancouver and the Lower Mainland, British Columbia, Canada.
We handle personal information in accordance with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA).
Who we are
Vancouver Cabinet Painting Pro provides professional kitchen cabinet painting, cabinet refinishing, bathroom vanity refinishing, and related services across Metro Vancouver and the Lower Mainland.
If you have questions about this policy or your personal information, contact us using the details on our website contact form or the email address published on this site.
What personal information we collect
We may collect the following information when you interact with us:
Information you provide:
• Name
• Email address
• Phone number
• Home or project address
• Details about your cabinets, kitchen size, preferred colours, timeline, and project notes
• Photos or files you choose to send us
• Messages submitted through our quote or contact forms
Information collected automatically:
• IP address
• Browser type and device information
• Pages visited, referring URL, and general usage data
• Cookies or similar technologies used by our website host (Framer) and any analytics or advertising tools we enable
We do not knowingly collect personal information from children under 13.
How we use personal information
We use personal information to:
• Respond to quote requests and enquiries
• Schedule site visits, estimates, and project work
• Provide our services and communicate about your project
• Send project updates, invoices, and follow-up messages related to your request
• Improve our website, services, and customer experience
• Comply with legal, tax, insurance, and accounting obligations
• Protect against fraud, misuse, or security incidents
We do not sell your personal information.
Email and text communications (CASL)
If you request a quote or otherwise contact us, we may reply by email, phone, or text about your enquiry. Where required by Canada’s Anti-Spam Legislation (CASL), we will obtain consent before sending commercial electronic messages that are not related to an existing enquiry or business relationship. You can unsubscribe from marketing messages at any time.
When we share personal information
We may share personal information with:
• Service providers who help us operate our website, forms, hosting, analytics, email, or scheduling tools
• Subcontractors or tradespeople involved in delivering your project, only as needed
• Professional advisors such as accountants, insurers, or lawyers
• Authorities when required by law or to protect our legal rights
Our website is hosted on Framer and may use third-party tools that process limited technical or form data on our behalf. Those providers may process data in Canada, the United States, or other countries. Where personal information is transferred outside Canada, we take reasonable steps to protect it consistent with this policy and applicable law.
Cookies and analytics
Our website may use cookies or similar technologies for basic site operation, performance, and analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features.
How long we keep information
We keep personal information only as long as needed for the purposes described above, including project delivery, customer support, legal retention, warranty follow-up, and accounting requirements. When information is no longer required, we securely delete or anonymize it where reasonably practical.
How we protect information
We use reasonable administrative, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
Your privacy rights
Subject to applicable law, you may request to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where we rely on consent
• Ask us to delete information where we no longer need it and are not required to keep it
To make a request, contact us using the contact details on our website. We may need to verify your identity before responding. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia.
Third-party links
Our website may link to third-party sites or social media pages. We are not responsible for the privacy practices of those third parties. Review their policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you acknowledge the revised policy.
Contact
Vancouver Cabinet Painting Pro
Vancouver / Lower Mainland, British Columbia, Canada
Website: https://vancouvercabinetpaintingpro.ca/
Please use the contact form on our website or the email address listed there.